1. How do I pay for my booking?

It's easy and you have a couple of options!

You can pay via our secure VCS link just use your reservation number as the reference or make a direct deposit into our bank account using the details below:

Account Name: Franschoek Boutique Hotel
Bank: FNB
Account Number: 62812216093
Branch: Comm Account Services
Branch Code: 210554
Swift Code: FIRNZAJJ
Reference: Your Reservation Number

Alternatively you can book and pay directly with our Reservations team on the phone +27 21 424 1530.

2. Are there any fees if I cancel?

Cancellations are only accepted in writing - please view our cancellation terms here.

3. When is a good time to visit Franschhoek? 

Franschhoek is the perfect year-round destination as each season offers its own unique charm.

The spring and summer seasons bring longer, warmer days to bask in the sun with a chilled glass of wine in hand or you could dine al fresco under the stars.

If you’re more captivated by cooler weather, autumn is a lovely time of year as the days are not as hot and the village avenues turn to crimson and orange as the old oaks lose their leaves.

If drinking red wine next to a log fire is your cup of tea (yes, it’s ours too), winter is your best bet. The surrounding mountains often receive snowfall in winter, turning Franschhoek into a winter wonderland.

4. What meal services are provided?

Breakfast is included in your stay and our lovely breakfast menu will start your day on a high note. We also have a light lunch menu available should you not want to leave the hotel.

In summer we offer a delicious picnic basket filled with local delicacies and fresh produce. It doesn’t get more romantic than that!

Franschhoek is filled with amazing restaurants and cafes, most of which are only a short stroll from our front doors. Franschhoek is considered to be the Culinary and Wine Capital of South Africa after all, so chat to our reception staff about what you feel like eating and they’ll point you in the right direction. However, if you want to stay indoors for dinner, we can arrange room service from our neighbouring restaurant, Allora. 

5. What facilities are offered at the hotel? 

Apart from the in-room luxuries; we offer secure, underground parking, a spacious lounge area with a wood-burning fireplace, a beautiful bar, a private courtyard and a dining area.

6. How do I get from the airport to the hotel? 

Airport transfers can be arranged at an additional charge, please enquire directly. Alternatively use Google Maps or follow the directions here.

7.What are the check-in and check-out times? 

Guests are asked to kindly check in after 2pm and check out before 11am latest. In case you require a later check-out, we will try our utmost best to accommodate you if there are any vacant rooms available, at a nominal day use charge. Otherwise, you can check-out and leave your luggage at reception who will safely store it for you to collect at a later time. 

8. Are babies and children allowed? 

A cot option is available for children 0 - 3 years of age.
1 child can share with 1 adult, there are no extra or sofa beds.
There are no 3rd person supplements as a maximum of 2 persons per room are allowed or 2 adults and a baby. 

9. What time is breakfast? 

Breakfast time is from 8am till 10:30am. However, should you have an early start to your day, feel free to inform reception the day before and we will gladly cater for an earlier breakfast. You have the option of choosing a breakfast parcel to take with on your trip, or a continental breakfast in your bedroom. If you would rather prefer to have breakfast in the main restaurant, we will arrange it for you. 

10. Can you organise Wine Tram tickets for me? 

The Wine Tram office is merely a 1km (11 minute) walk from our hotel reception through Franschhoek Main Street. Preferably guests should book at their office as they will require credit card details and secured information. 

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Central Reservations: +27 (0)21 424 1530 | Hotel: +27 21 876 2453