Our Policies

Terms and Conditions 

  1. Reservations Procedure: All Reservations regarding stays at Franschhoek Boutique Hotel must be placed in writing with Lion Roars Central Reservations as follows: Telephone Number: +27 (21) 424 1530; Email Address:
  2. Single Supplement: A single supplement calculated at 30% applies at the Franschhoek Boutique Hotel. 
  3. Rate Inclusions: Rates at Franschhoek Boutique Hotel include accommodation, breakfast, in-room tea and coffee.
  4. Rate Exclusions: Rates at Franschhoek Boutique Hotel exclude all drinks, transfers, telephone calls, laundry and any items of a personal nature.
  5. Check-In Time: Check-in time at FBH starts from 2pm.
  6. Check-Out Time: Guest of the FBH are encouraged to check-out by 10am but must be checked out by 11am latest
  7. Group Bookings: In the event of a reservation being made for 6 or more rooms for the same period at FBH, this will be classified as a group reservation for which separate terms apply.
  8. Peak Season: Peak Season validity is indicated on the rate Franschhoek Boutique Hotel rate sheet. Minimum 2-night stay and room rate charge apply for single occupancy.
  9. Provisional Bookings: Provisional bookings are held for 14 days only, over peak season it will be held for 7 days only. 
  10. Deposit/Payment Policy FIT: 30 Days prior to arrival: 100% pre-payment. All bookings must be guaranteed with prepayment, a valid credit card or if the Tour Operator has an authorised account with Lion Roars, a voucher 20 December – 10 January: 20% deposit is required 14 days after the reservation is made to secure the booking.
  11. Cancellation Policy: Cancellations at Franschhoek Boutique Hotel are only accepted in writing. 29-15 days prior to arrival: 50%; 14-01 days prior to arrival: 80%; No Show: 100%.
  12. Franschhoek Boutique Hotel reserves the right to admit any guest/s and furthermore reserves the right to remove any guest/s whose behaviour impacts negatively on other guests and/or staff. 
  13. Lion Roars reserves the right to amend rates and terms without prior notice. E&OE Rates are in South African Rand and include 15% VAT.

Child Accommodation Policy

Franschhoek Boutique Hotel: All ages welcome. Luxury Rooms accommodate 2 adults only or 1 adult & 1 child. Selected Luxury Rooms can accommodate 1 infant 3 years and younger in a cot (subject to availability). Children staying in a room by themselves will be charged adult rates.

Contact Form

Make A Booking

+27 (0)21 424 1530