Terms and Conditions
- Reservations Procedure: All Reservations regarding stays at Franschhoek Boutique Hotel must be placed in writing with Lion Roars Central Reservations as follows: Telephone Number: +27 (21) 424 1530; Email Address: email@example.com.
- Single Supplement: A single supplement calculated at 30% applies at the Franschhoek Boutique Hotel.
- Rate Inclusions: Rates at Franschhoek Boutique Hotel include accommodation, breakfast, in-room tea and coffee.
- Rate Exclusions: Rates at Franschhoek Boutique Hotel exclude all drinks, transfers, telephone calls, laundry and any items of a personal nature.
- Check-In Time: Check-in time at FBH starts from 2pm.
- Check-Out Time: Guest of the FBH are encouraged to check-out by 10am but must be checked out by 11am latest.
- Group Bookings: In the event of a reservation being made for 6 or more rooms for the same period at FBH, this will be classified as a group reservation for which separate terms apply.
- Peak Season: Peak Season validity is indicated on the rate Franschhoek Boutique Hotel rate sheet. Minimum 2-night stay and room rate charge apply for single occupancy.
- Provisional Bookings: Provisional bookings are held for 14 days only, over peak season it will be held for 7 days only.
- Deposit/Payment Policy FIT: 30 Days prior to arrival: 100% pre-payment. All bookings must be guaranteed with prepayment, a valid credit card or if the Tour Operator has an authorised account with Lion Roars, a voucher 20 December – 10 January: 20% deposit is required 14 days after the reservation is made to secure the booking.
In the event of cancellation, the following cancellation fee shall apply on the full booking.
Cancellation Policy: Current until 30 September 2021
*In cases where a guest is prevented from taking up their booking due to any governmental regulation, such as closure or borders or any medical incident relating to COVID 19 (medical proof required), the below will apply.
Cancellation Policy: 01 October 2021 to 30 September 2022
- Up to 48 hours prior to arrival: No Cancellation Penalties
- 48% hours prior to arrival: 80%
- No show: 100%
- 20-15 days prior to arrival: 25%
- 14-03 days prior to arrival: 50%
- 48 hours prior to arrival: 100%
** Lion Roars retains the right to review these rates without prior notice subject to changing economic factors including exchange rates and inflation. Cancellations at Franschhoek Boutique Hotel are only accepted in writing.
- Franschhoek Boutique Hotel reserves the right to admit any guest/s and furthermore reserves the right to remove any guest/s whose behaviour impacts negatively on other guests and/or staff.
- Lion Roars reserves the right to amend rates and terms without prior notice. E&OE Rates are in South African Rand and include 15% VAT.
Child Accommodation Policy
Franschhoek Boutique Hotel: All ages welcome. Luxury Rooms accommodate 2 adults only or 1 adult & 1 child. Selected Luxury Rooms can accommodate 1 infant 3 years and younger in a cot (subject to availability). Children staying in a room by themselves will be charged adult rates.